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Per-brand plans for daily mention scans on Reddit and X: prioritized inbox, competitor tracking, and reply drafts.
Frequently asked questions
How does brand monitoring work?
While traditional social media monitoring scans broadly for brand mentions across many platforms, SignalMelo focuses on Reddit and X — the two channels where high-intent buyer conversations happen. Each brand tracks industry and competitor keywords, with paid plans also supporting exclude keywords to filter noise. Mentions surface in your my-brand and competitor inboxes, sorted so reply-worthy posts appear first.
Is the free plan enough to see real results?
Yes — the Free plan includes a full setup scan with one brand, 2 industry keywords, and 1 competitor keyword. You will see real mentions from Reddit and X in your inbox within minutes. Upgrade to a paid plan when you need recurring daily scans, AI reply drafts, more brands, or higher keyword limits.
How does pricing compare to alternatives?
Many social listening tools charge per mention, per seat, or bundle monitoring into enterprise suites starting at $199–599/mo. SignalMelo is priced per brand monitored — from $19/mo (Starter) to $89/mo (VIP) — with reply drafts and inbox features included in the same subscription. No separate AI wallet, no per-user fees, no mention quotas.
How long until I see results after upgrading?
Paid plan scans begin within 24 hours of upgrading, and most teams see a full first batch of reply-worthy mentions within 1–2 scan cycles. Over 30–60 days, recurring scans build a reliable inbox rhythm so your team spends review time on replies — not on finding threads.
What is included on the Free plan?
One brand with up to 2 industry keywords and 1 competitor keyword. You get a one-time setup scan, my-brand and competitor inboxes, and analytics. Upgrade for daily recurring scans, AI reply drafts, exclude keywords, CSV export, AI translations, and higher limits.
How many brands can each plan monitor?
Free and Starter include 1 brand each. Pro includes 3 brands. VIP includes 5 brands. Paid plans run automatic recurring scans on each eligible brand.
How long is mention data retained?
Each plan keeps mention data for a fixed number of days from when we first found the post: Free 7 days, Starter 14 days, Pro 21 days, VIP 28 days. After that, rows are removed from My Brand, Competitors, and Analytics. New scans still add fresh mentions within your retention window.
How often do paid plans scan?
Paid plans run automatic scans on your configured interval (1–7 days). Free includes only the initial setup scan.
Which reply modes are available on each plan?
Reply modes control the strategy of AI-generated reply drafts in the inbox (Helpful, Personal, Curious, or Direct). Draft style and length are defaults you set under Settings → Replies. The Free plan does not include AI reply drafts. Starter adds Helpful and Personal modes. Pro and VIP unlock all four modes, including Curious (questions first, no pitch) and Direct (clear recommendation). Pro and VIP also include unlimited AI mention translations in the inbox.
Should I pick Starter or Pro?
Choose Starter if you monitor one brand and Helpful plus Personal reply drafts are enough. Choose Pro if you need three brands, Curious or Direct reply modes, unlimited inbox translations, or higher keyword limits (12 industry and 6 competitor keywords per brand).
What are the keyword limits on each plan?
Free: 2 industry and 1 competitor keyword. Starter: 10 industry and 3 competitor keywords per brand. Pro: 12 industry and 6 competitor keywords per brand across 3 brands. VIP: 15 industry and 10 competitor keywords per brand across 5 brands. Paid plans also include exclude keywords to reduce noise.
What happens if I downgrade my plan?
Your existing brands stay in your account, but recurring scans apply only to the number of brands allowed on your current plan: the earliest-created brands are scanned first. You cannot add brands above your plan limit until you upgrade or remove brands.
How do I cancel my subscription?
Open Invoice from the sidebar. In the Orders column, click Manage orders for the subscription you want to change. That opens your billing portal where you can cancel or update your plan.
What is your refund policy?
We do not offer refunds. Subscription fees are non-refundable once charged. Use the Free plan to evaluate mention monitoring before upgrading.